SHIPPING & RETURNS

Shipping Policy

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All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

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For simple flat rate shipping: We offer £10 flat rate shipping to the United Kingdom and Europe. 

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International shipping outside the Uk and the EU can be arranged. Please contact us to discuss shipping details.

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How do I check the status of my order?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Return & Exchange Policy

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We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

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In the event that your order arrives damaged in any way, please email us as soon as possible at community@baby-brains.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don't hesitate to contact us.